Interactive Voice Response
Interactive Voice Response often gets a bad rap. Who hasn't been helplessly stuck in an endless IVR loop? But IVR holds a valuable place. For a self-service program, there is sometimes nothing more efficient than IVR. It's all in the design of the call flow. Below is a sampling of what can be done through an IVR.
- Call Pre-Announce
- Surveys
- Locators
- Data Look-up
- Automated Attendant
- Order Status/Confirmation
- Company Info
Inbound Services
Sales, Service and Tech SupportOutbound Services
Surveys, Sales & ResearchE-mail & Web Chat
Text-based ServicesVirtual Assistants
Business Process Outsourcing