One World Direct Wins Coveted “Call Center Award of Distinction”

Association of TeleServices International Selects One World Direct
for Providing Industry Leading Customer Support

Mobridge, S.D. – Aug. 13, 2009 – One World Direct , a leading provider of integrated fulfillment, call center and e-commerce services, has been named one of the Association of TeleServices International Call Center Award of Distinction winners. The Call Center Award of Distinction recognizes a high standard of service that is challenging to achieve when a company services a variety of clients. Under the award’s stipulations, winners employ call center agents who exhibit a high level of proficiency in Customer Relationship Management (CRM), courtesy, etiquette and proper call techniques.

“One World Direct has been fortunate enough to be based in a wonderful area full of people perfectly suited for the duties asked of a call center staff member,” said Thomas Unterseher, CEO, One World Direct. “Our community has given so much of itself in the form of gracious and polite employees, and we work hard to give back to it in the form of responsible business and a company of which Mobridge can be proud to call its own.”

The Call Center Award of Distinction is carefully selected through a taxing process. Representatives from the Association of TeleServices International maintain a roster of companies that specialize in customer relationship management and have large call center capabilities. Over a six-month process, the association’s judges place calls to the centers, posing as customers in need of assistance. In the massive sea of phone calls placed to different companies, One World Direct consistently had among the best recorded overall calls in customer care and service.

In the 15 years since its beginning as an order fulfillment company, One World Direct has been recognized as a “Top 10 Growing With Technology” winner by both Inc. and Cisco Systems in 1999, and has pioneered the call center industry by providing highly trained staff and client branded fulfillment products. It was also the first company to offer real-time website and XML integration as part of its e-commerce capabilities.

About One World Direct

Founded in 1994, One World Direct has grown to become an industry leader offering direct-to-consumer e-commerce services to B2C clients on a global scale. With its headquarters in Mobridge, S.D., and a satellite operation in Los Angeles, One World Direct has demonstrated sound business strategy while providing its clients with an efficient way to deliver a consistent brand image to a variety of end consumers. The company’s clients range from Fortune 500 conglomerates to small dot-coms, span many industries and represent market sectors that include health and beauty, fitness, vitamins and nutraceuticals, publishing, electronics and apparel. One World Direct is respected in the fulfillment industry and known for its flexibility, broad range of services and customized brand solutions. More information on the company can be found at: in Mobridge, S.D., and a satellite operation in Los Angeles, One World Direct has demonstrated sound business strategy while providing its clients with an efficient way to deliver a consistent brand image to a variety of end consumers. The company’s clients range from Fortune 500 conglomerates to small dot-coms, span many industries and represent market sectors that include health and beauty, fitness, vitamins and nutraceuticals, publishing, electronics and apparel. One World Direct is respected in the fulfillment industry and known for its flexibility, broad range of services and customized brand solutions. More information on the company can be found at: in Mobridge, S.D., and a satellite operation in Los Angeles, One World Direct has demonstrated sound business strategy while providing its clients with an efficient way to deliver a consistent brand image to a variety of end consumers. The company’s clients range from Fortune 500 conglomerates to small dot-coms, span many industries and represent market sectors that include health and beauty, fitness, vitamins and nutraceuticals, publishing, electronics and apparel. One World Direct is respected in the fulfillment industry and known for its flexibility, broad range of services and customized brand solutions. More information on the company can be found at: www.owd.com.

Press Contacts for One World Direct:

Damion Martin / Jessica Barraco
Wonacott Communications, LLC
(310) 477-2871

dmartin@wonacottpr.com / jbarraco@wonacottpr.com